No change or cancellation of orders permitted after production has commenced. Setup fees and any development costs will be passed on, including any sample courier charges incurred, should a cancellation of order be made before production has commenced.
(A) To assist our team, please give the actual date of the function or event that the product is required. While rush jobs can be accommodated, we all know these are the ones most likely to create problems.
(B) Normal production time for locally produced items is approximately 15-20 working days from receipt of your written order and artwork, subject to stock availability.
(C) Normal production time for indent orders is approximately 12-14 weeks from receipt of your written order and artwork.
Quotes are valid for 14 days.
returns & Freight
(A) All product shipped from our warehouse is inspected. We do not cover breakages once leaving our warehouse.
(B) The Branding Office ships to all major capital cities overnight excluding WA, NT and TAS. Please allow extra time for these destinations.
(C) All cartons are delivered to one destination. The Branding Office will distribute your order to several destinations or separate the job into various quantities for you; however, a surcharge will be added to cover the extra time involved. Please discuss charges with your Branding Office sales representative.
(D) The Branding Office is happy to expedite orders via airfreight or same day VIP couriers; however, this must be added to the final invoice.
(E) Freight is additional ex our warehouse.
(F) International freight charges will be quoted at the time of order. Please note there may be additional duty and tax charges applicable at the delivery destination. These charges cannot be confirmed until the goods have arrived into the country and are not the responsibility of The Branding Office.
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